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Home > Products and Services > Prepaid SIM > FAQ

Frequently Asked Questions

  1. What is Prepaid SIM Card?

    2. Our Prepaid SIM Cards offer mobile service with no bills, no statement, no subscription required. You can even keep the same mobile number simply by recharging the SIM card before the expiry date.
    Besides phone service, a variety of value-added services such as Call Number Display, Call Waiting, Call Forwarding are available to suit your needs.

  2. What is the validity of the Prepaid SIM Cards?

    3. Smile CHAT CHAT Prepaid SIM Card will be valid for 90 days from the date of activation. Gold Prepaid SIM Card will be valid for 60 days from the date of activation.

    Every time the SIM Card is recharged, the validity will be extended (or remain the same if the original validity is longer). Recharge $100 and get 180 days extension. Recharge $50 and get 60 days extension. Recharge $20 and get 30 days extension.

  3. How to recharge with a recharge voucher?

    4. You can press ✱ # 137 ✱ 14-digit voucher number # call
    or press ✱ 123calland follow the voice instruction to enter the 14-digit voucher number.

  4. If the Prepaid SIM Card has already expired with remaining balance, can I recharge the card?

    5. No, the mobile number and remaining value will be forfeited. You should recharge before the Prepaid SIM Card expired, the remaining balance will then be carried forward automatically.

  5. How do I check the remaining balance and expiry date of my Prepaid SIM Card?

    6. You can press ✱ # 137 ✱ 137 # call on your mobile phone to get the information via SMS.
    Or press ✱ 123 ✱ 123 # call
    Then, you will listen to the remaining balance and expiry date of your SIM card free of charge.

  6. What is e-transfer service?

    7. With this service, you can transfer any value up to $1000 to other same type Prepaid SIM Cards. After successful transfer, a SMS notification will be sent to both sender and receiver. Press ✱ 123 ✱ 44 ✱ mobile number of load recipient ✱ load amountcall

  7. What is International load transfer service?

    8. International load transfer service is available for Gold Prepaid SIM Card users to easily transfer load to Prepaid SIM Cards in Indonesian and Malaysia. To transfer load, press ✱ 123 ✱ ✱ mobile number of load recipient in Indonesia / Malaysia ✱ load amount call

  8. If I need further assistance, where can I get help?

    9. Please call our Customer Service Hotline at +852 8108 4008 from 09:00 to 23:00.

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