IVR Solutions

IVR (Interactive Voice Response), a technology which connections with callers are done via phone automation systems, is a valuable component in phone interaction strategy used by companies to proactively communicate with customers, promote products and services and create awareness.

IVR Solutions enable end-users to retrieve information including account balances, event schedules, product details, order status, and more from any phone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver welcome message or appointments/payment reminders and conduct surveys and convey high-volume, time-critical emergency notifications.

IVRS requires specialized, complex and hardware dependency system. Therefore more companies prefer IVR Hosting, which is more cost-effective. We provide IVR Hosting and IVRS data analysis, including an access to our specialized web link to set up voice recording and to analyze data.

Our IVR solutions allow you to sophisticatedly design a proactive customer interaction strategy – whether inbound, outbound or tailor-made specifications. Our Project Manager will follow through your planning, design, development, implementation, hosting and management/support services that are crucial in executing a successful IVRS.

Your applications will be hosted in a scalable, flexible and robust IVR environment. A number of database backup servers and an Uninterruptible Power Supply (UPS) at our Data Center ensure reliable service delivery at all time.

Our customized IVR solutions will enhance your customer interactions cost-effectively, decrease your contact center operating costs, and most importantly, strengthen your corporate image.

For more information about our IVR Solutions, please contact us at +852 2172 7777.