Frequently Asked Questions

Specific calling cards are targeted to particular market segments and call instruction is in the corresponding national language.

You can use our calling cards at any of the tone dial telephone in Hong Kong, for example Hotel Phone, House Phone, Mobile Phone* or Public Payphone*.
* Local air-time charges will incur when calling by mobile phone. No coins required in payphones operated by Shinetown Telecom.

1. How do I use the calling card to make calls?

The instructions are printed at the back of the card.
1. Call +852 8102 1222
2. Enter the 12-digit card numbers (scratch to reveal) at the back of the card
3. Enter your overseas' telephone number in the order of country code +area code + tel. no + '#' key

2. Do I need to insert the calling card at the payphone to make calls?

No. You do not need to insert the card into the payphone to make calls.

3. What are the calling rates of the calling cards to overseas countries?

Each of the calling cards offers different calling rates to different overseas countries. You may call contact customer service at +852 8102 1229 for more information.

4. Would I be charged for local calls when I use your calling card?

You will not be charged for dialing the access number from any telephone*. However, if you are calling from Public Payphone*, you will be required to put in coins to pay for the local call charges.
*Local air-time charges will incur when calling by Mobile Phone. No coins required in payphones operated by Shinetown Telecom.

5. What is the combine function?

You can recharge your prepaid calling card by combining a new card into your original one. By doing so, you are not required to remember a new calling card number and can retain the functions and value-added services you have set on your original card.

6. How do I use the combining card function?

1. Call +852 8102 1222
2. Select language
3. Enter card number that you want to keep
4. Press "3"
5. Enter the card number that you wish to merge from

Your cards are merged. The system will prompt yoiu the new balance.

7. How else can I recharge my calling card?

You may use any of the following methods:
1. Use Phone Payment Service (PPS). The bill number is the first 10-digit of your calling card PIN. Our Merchant Code is 9626.
2. Use your Credit Card (VISA or MASTER) to recharge by calling our customer service at +852 8102 1229. Minimum recharge is HKD50.
3. Use ATM bearing “JETCO” logo with “Jet Payment”. The bill number is the first 10-digit of your calling card PIN. Our Merchant Code is 9626. Minimum recharge amount is $50. Note: 3-days processing time is required by ATM.

8. What is the expiry date of the card after topping up?

The system will pick the latest expiry date between two cards that was combined to become the new expiry date. If one of the cards is a new card or top-up by other methods, the new expiry date will be 180 days from the current date.

9. What is the speed-dial function?

Speed-dial function allows you to store up to 9 numbers in your card for easy and fast dialing to overseas numbers.

10. How do I set the speed-dial in the card?

Please refer to the instructions at the back of the card.
1. Call +852 8102 1222
2. Select language
3. Enter your card number
4. Press "4" to Select Speed Dial function
5. Press "01" to "09" to select speed-dial memory 01~09
6. Enter overseas country code, area code, telephone number followed by "#" key

If you wish to continue to store number in another speed-dial memory, wait for the voice prompt instructions and repeat the steps.

11. How do I use the speed-dial in the card?

Please follow the instructions below:
1. Call +852 8102 1222
2. Select language
3. Enter the card number that has been programmed with the speed-dial memory
4. Wait for the prompt "Please enter the country code…" - Enter "01" + "#" to use speed-dial memory "01" - Enter "02" + "#" to use speed-dial memory "02" and so on so forth.

12. How do I change the speed-dial memory?

Follow the steps for setting the speed-dial memory. By re-entering the same speed dial memory location, it will over-write the existing number that is already stored inside.

13. Can I continue to use the same speed dial memory setting after I have finished the value inside the card?

Yes. You can do so by topping up the values in your existing card. As long as you maintain using the same card number, you will be able to use the same speed dial memory setting.

14. What is VIP 1649 Express?

VIP 1649 Express is a service that you can make calls from a fixed land line or mobile without entering your card numbers.

15. How do I register VIP 1649 Express?

Please refer to the instructions at the back of the card
1. Call +852 8102 1222 from the phone you wish to register
2. Select language
3. Enter 12-digit card number
4. Press "1" to register
5. Press "1" to confirm when the system prompts your registered number

16. Can I register more than 1 numbers for the VIP 1649 Express?

Yes, you may register more than 1 numbers.

17. How do I delete the registered number?

To delete the numbers, the steps are:
1. Call +852 8102 1222 from the phone you have registered
2. Select language
3. Enter 12-digit card number
4. Press "1"
5. Press "2" to delete when the system prompts your registered number

18. Is there any registration fee for VIP 1649 Express?

No, the registration for the service is free.

19. If I need further assistance, where can I get help?

You can call us at +852 8208 4898 from 09:00 to 23:00. Service hours: Monday to Friday 9:00 to 23:00, Saturday and Sunday 9:00 to 18:00.